More dissatisfied Sears Auto customers – from consumerist.com:
Here’s a story that illustrates how important it is to ask for documentation. Reader Jarome had already handed over his credit card to pay for an alignment on his car when he learned that the work hadn’t even been done:
I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.
I walked in on Saturday January 19th and explained the problem I was experiencing with my car. The gentleman at the front desk agreed that an alignment should be done. He took my information, as well as the cars information and verified with the mechanic because he said some BMW’s (I drive a ’95 525i) are more difficult to align then others. I drove my car into the garage and parked it from the third space from the far left. It was 10:30AM and I was told it would take approximately an hour to complete.
Read the full story at:
http://consumerist.com/2008/01/22/sears-automotive-tries-to-charge-you-for-work-they-didnt-do/
Sears and Sears Auto and Tire Centers 