More exposure about the negligent and lying practices and policies of Sears, particularly Sears Auto Center at Florida Mall, a Simon Mall, to those on tumblr.com.
Sears.com
Photographs of only half of our key set returned to us at Sears Auto Center
On Tuesday, June 4, 2013, we came back to Sears Auto to pick up our vehicle at the time Sears told us the car would be ready.
We were handed this – see photo below.
My daughter inquired, “Where is the other half of our keychain”?
The key fob (remote or clicker that opens all of our car doors), the car key that opens the trunk and all doors, and our house key which were on a blue parachute clip all attached to the other half of this keychain had been detached and were MISSING!
This keychain is a two-part keychain:
- One half contained the “valet” key to the car
- The detachable second half contained three items: our house key, the key that opened the trunk and all the doors, and the key remote (clicker/fob) that opened all of the doors, and a blue parachute clip
When we were handed our keys, only the “valet” key to the car was on the keychain. The detachable second part was gone, shown in the photograph below at the time we went back to pick up our vehicle after Sears was to be finished working.
At the onset that day, Sears Auto center mechanic Carlos and Bob Parr directed my daughter to pull the car into the bay. They also directed her to leave the keys in the ignition.
Either Bob, Carlos or a mechanic who worked on the car unclipped the keys to make it easier for them to have the part with the trunk key separate. They did not put the two parts back together.
My daughters and I walked through oil and grime to search throughout the Sears Auto Center maintenance areas for several hours, in technician areas, parking lot, trash cans in the front and maintenance areas, along with Bob Parr and two employees.
At one point Melanie brought to us a set of keys on a light blue clip and asked if these were our keys. I replied, “No.” She said, “These must be another customer’s keys.”
Sears Auto Center at Florida Mall loses customer keys
Ace Wrecker tows car to Sears after Sears Auto Center Florida Mall mounts tires for customer
On Thursday, June 6, 2013, approximately 36 hours after Sears Auto Center at Florida Mall mounted two front tires on our vehicle, Ace Wrecker towed our car back to Sears.
Ace Wrecker tows customer car to Sears Auto at Florida Mall
Flat tire that Sears Auto Center at Florida Mall mounted on customer car less than 36 hours previously
Telephone call from Stephanie
August 5, 2013, 3:52 pm
Stephanie indicates that she spoke to their Blue Ribbon team. She was advised to escalate to District Manager. He stated he is working on this ASAP and will
contact her.
She asked to give them until Monday August 12, 2013, when she will call me back.
August 1 and still no action by Sears on my lost keys and remote
Sears Customer Relations Hotline:
1-800-549-4505
Per 8/1 Nikeya:
shc@customerservice.sears.com
Sears National Customer Relations
3333 Beverly Road
Mail Stop RR
Hoffman Estates, IL 60179
8/1/13
Contact with Sears.com:
Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I must get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible.
What I had to do today, again:
- I send contact as above and email complaint to Sears.com via their online form
- Tweet Sears re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now. T
- Tweet searscares re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now!
Sears and Sears Auto and Tire Centers 