Due to such popular requests by so many of you who have been victimized, ripped off and lied to by Sears and Sears Auto Center, you can contribute your story here!
Author/Contributors: Post your story by tweeting jfreemanagain. We will invite you to post your story.
More dissatisfied Sears Auto customers – from consumerist.com:
Here’s a story that illustrates how important it is to ask for documentation. Reader Jarome had already handed over his credit card to pay for an alignment on his car when he learned that the work hadn’t even been done:
I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.
I walked in on Saturday January 19th and explained the problem I was experiencing with my car. The gentleman at the front desk agreed that an alignment should be done. He took my information, as well as the cars information and verified with the mechanic because he said some BMW’s (I drive a ’95 525i) are more difficult to align then others. I drove my car into the garage and parked it from the third space from the far left. It was 10:30AM and I was told it would take approximately an hour to complete.
Read the full story at:
http://consumerist.com/2008/01/22/sears-automotive-tries-to-charge-you-for-work-they-didnt-do/
On Thursday, June 6, 2013, approximately 36 hours after Sears Auto Center at Florida Mall mounted two front tires on our vehicle, Ace Wrecker towed our car back to Sears.
Ace Wrecker tows customer car to Sears Auto at Florida Mall
Flat tire that Sears Auto Center at Florida Mall mounted on customer car less than 36 hours previously
August 5, 2013, 3:52 pm
Stephanie indicates that she spoke to their Blue Ribbon team. She was advised to escalate to District Manager. He stated he is working on this ASAP and will
contact her.
She asked to give them until Monday August 12, 2013, when she will call me back.
August 5, 2013, 1:30 pm
Telephone call 1-800-526-3682
Stephanie Automotive Online 1-800-526-3682 Ext. 16405
Explained entire situation. She verified my information. She put me on hold to try to contact Alyssa A. – same message as I explained that I continuously get.
I gave her all of the information I have journaled – incidents, conversations, telephone calls, dates, times, as well as the estimate for the replacement of the items that Sears at Florida Mall lost.
All I am asking is the reimbursement for the items that Sears lost, as was promised to me by Alyssa A.
Stephanie is going to talk with managers in effort to get this appropriately resolved. She stated she will definitely call me back before she leaves today at 7 pm with information regarding this situation.
Per Sears contact form online:
My Comments: Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I NEED to get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible. Thank you.
Sears response August 2, 2013:
Thank you for your recent correspondence to Sears! We apologize for the issues that we
have caused to you. It seems that we have put you through a lot for no good reason. To
better assist you with your request please contact our Auto NCR at 1-800-526-3682. They
are able to handle the situations that occur in the auto center and can better assist you
in getting these issues resolved.
Again, we apologize for the inconvenience that we may have cause to you. Please contact our Auto National Customer Relations line as soon as possible so we can further assist you in getting this issue resolved.
Thanks,
Jessica J.
Automotive Care Specialists
1-888-819-6963
web@customerservice.sears.com
Sears Customer Relations Hotline:
1-800-549-4505
Per 8/1 Nikeya:
shc@customerservice.sears.com
Sears National Customer Relations
3333 Beverly Road
Mail Stop RR
Hoffman Estates, IL 60179
8/1/13
Contact with Sears.com:
Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I must get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible.
What I had to do today, again:
July 3, 2013, 6:50 pm
Voicemail message to Alyssa A., 888-266-4043, ext. 90
In that Alyssa A. has failed to return four telephone calls within three weeks since our agreeing that I get an estimate to her for Sears Auto Center at Florida Mall in Orlando, Florida in losing my key and key fob, I have left a message providing her with one final opportunity to correct her negligence and to rectify this situation before I file a formal demand letter with Sears and Sears Holding Company, providing copies of estimate, notes, journal from these writings as well as the police report filed on the night Sears Auto Center lost our keys.
Alyssa A. failing to respond will result in formal demand letter being sent.
July 2, 2013
Still no return call to three messages left since June 17, 2013 for Alyssa at 888-266-4043, ext. 90.
Called and left message again at 1;30 pm.
Called and dialed extension 00 to talk with operator. She is trying to reach out to Alissa to take my call.
Sheleatha is trying to help and sending Alyssa an email since Alyssa is not returning my telephone call messages.
FAX estimate, etc, Alyssa – 1-800-326-0485 Attention Alyssa.
Wednesday, June 26, 2013, 12:24 pm
Still no telephone call from Alyssa 888-266-4043, ext. 90. Left another message for a return call please.
Sears and Sears Auto and Tire Centers 