A “tireless” pursuit against Sears for justice

We guess Sears thinks we will just get “tired” of their ignoring our pleas and just give up in our request for reimbursement for their losing our keys.

Never.

It is time to stand up for principal and truth and not allow this kind of behavior by a corporate entity and its employees.

And this journal will continue until Sears makes restitution for their negligent and lying behavior and policies.

The more posted, the more everyone will be alerted to the truth at Sears Auto and Tire Centers across the country.

Moreover, this journal is now syndicated by many online journalists who have requested our content for their sites, giving even greater exposure to their negligent policies and action.

Sears Auto Center Crooked Policies

• Sears Auto Centers mechanics do NOT have to be certified to work on your vehicle.
• Sears Auto LOST or stole our keys.
• Sears Auto Florida Mall allowed us to walk through their maintenance bay and service areas unescorted in three-hour search for our keys that their employees stole or misplaced.
• They mounted a tire that went FLAT on the way home because it is not their policy to check tire pressure when mounting tires you did not buy from Sears.
• Sears puts customers in harm’s way.
• Sears employees lied in their one-side investigation.
• Still fighting with corporate about promised reimbursement by Alyssa A.
• Manager at Sears Tire and Auto Florida Mall LIED on reports despite a formal police report filed with Orlando Sheriff date they lost the keys.
• Next steps: Ripoff Report, Orlando Sentinel, Action News and Florida State Attorney General Pam Bondi, legal battles.

Google Review

Click here to read Google Review Sears Auto Center Florida Mall Orlando LOST MY CAR REMOTE AND HOUSE KEYS from my keychain. Then the tire they mounted went FLAT within 36 hours, had to have it TOWED BACK TO SEARS. Per manager Chris, Sears Auto policy is that they do not check tire pressure before customer leaves if customer does not buy Sears tires! See FULL CATASTROPHE at http://searsautofloridamall.wordpress.com/ . Their mechanics do NOT have to be certified to work there either per Carlos.

Complaint filed with Better Business Bureau

Monday, August 12, 2013, 6:45 pm

Complaint filed with Better Business Bureau to recover $452.96 from estimate acquired in conjunction with Sears Auto Center at Florida Mall losing my house keys, car key remote.

Response to comment by @searscares

Thursday, August 8, 2013, 1:23 pm

This is my response to the @searscares comment to this online journal.

To Edwin C. Social Media Moderator at @searscares

• Please note that the case manager may have notated her/his case that they attempted to contact me, but they did not. Despite the fact that I contacted Alyssa A. every 3-5 days, left voice mail messages at her telephone 888-266-4043, ext. 90, I never received a return call. At that telephone number, I had VOICE MAIL in which she could have left a message. I never received any messages from her after June 12, 2013 despite my persisting in leaving her voice mail messages.
• Alyssa A. never emailed me at any email address when she said she attempted to but could not reach me via telephone.
• Please note that no “case manager” ever contacted me via my email address. I have not ever received even one email from anyone at Sears aside from an email stating the case number and then almost simultaneously that the “case was closed.”

Comment received 08/08/2103 12:26 pm

We apologize for the problems encountered at the auto center. We have reached out to you via Twitter and the case manager has attempted to contact you via phone with no sucess. We also noticed that they have attempted to communicate with you via your email address. We’ll prodide this information to your case manager for attention.Thank you
Edwin C.
Social Media Moderator
Sears Social Media Support

Telephone call from Stephanie at Sears Automotive

August 6, 2013, 8:30 pm

Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405

Per Stephanie as per District Manager Auto Center David Pagan – david.pagan@searshc.com, Stephanie read to me what the Sears Auto Center and Bob Parr stated in their files. 90% of what she told me was in the report Bob Parr and Sears Automotive falsified to cover their negligence in losing my keys.

I was stunned as she continued to read the falsehoods recorded by Sears Automotive at Florida Mall and Bob Parr’s team are unparalleled in the history of my dealings with any business.

But the lies do not stop with Sears Automotive Center at Florida Mall. They continue through to Alyssa A. at Sears Executive Offices and Sears Corporate.

False records that Sears Automotive and Alyssa A. at Sears Executive Offices have perpetrated include:

• Per Stephanie, Sears Automotive and Bob Parr at Florida Mall stated in their report that we came into the auto center 5 days after I had tires put on stating that I was unhappy with the way the car rode. This is FALSE and can easily be proven. Bob Parr is completely aware that I told him when we drove off the lot the night Sears mounted our tires and lost our keys that a tire pressure light came on only several miles down the road. Within less than 36 hours, when we came out of the house Thursday morning to go to the grocery store the tire was completely FLAT. Sears sent Ace Wrecker Towing to tow my car to Sears so there is a VERIFIED record and credit card payment with Ace Wrecker and Bob Parr, and I signed the receipt for the towing on THAT DAY, the day after Sears mounted the tires which is ALSO THE DAY THAT SEARS LOST MY KEYS.
• Sears Automotive at Florida Mall falsely stated that we refused to look through our purses for the keys. THIS IS COMPLETELY FALSE BECAUSE WE STOOD IN VIDEO CAMERA AREAS AND OPENED OUR PURSES SEVERAL TIMES particularly to Melanie to verify that WE DID NOT HAVE THE KEYS as well as the the deputy from the Orlando Sheriff’s Department that evening when a police report was filed regarding Sears Auto personnel losing or stealing our keys.
• Alyssa A. falsified her records stating that she made “attempts” to contact me. I left numerous voice mail messages with her extension, to NO AVAIL and NO RETURN CALLS. Moreover, she states in her records that she offered me a $100 giftcard to Sears but that I refused. THIS IS FALSE. As Alyssa A. is part of the Social Media team at Sears Executive Offices she told me she would provide me with a a check for $200. I explained to her that I was in the process of getting an estimate from the dealer on replacement and would appreciate if she would table this until I had the estimate. When I got the estimate and telephoned her back with that estimate, I left a voice mail. Again, she NEVER returned my voice mail messages.
• Please refer to the photographs which were taken the day of the incident and are posted since Stephanie, Alyssa, David Pagan and Bob Parr’s team at Sears Automotive at Florida Mall continue to lie and not properly investigate this.

All I was asking was what Alyssa at Sears Executive Offices had promised and that was that once I received an estimate from Toyota of Orlando for reimbursement for the keys that Sears lost that they would reimburse. Once I called Alyssa, she NEVER called me back. I never received ONE telephone call back from despite my numerous voice mail messages at Alyssa A., 888-266-4043, ext. 90. However, it seems that Alyssa apparently put in her records that she made several attempts and was unable to contact me, which would have not been the case as I had voice mail at that time and received all of her previous messages.

Stephanie became indignant when I questioned her and this entire process and how Sears representatives from Alyssa A. to her to District Manager David Pagan who automatically accept the lies of its auto center managers and employees who will not take responsibility for their actions.

Still no return call from Alyssa at Sears Executive Offices

July 2, 2013

Still no return call to three messages left since June 17, 2013 for Alyssa at 888-266-4043, ext. 90.

Called and left message again at 1;30 pm.

Called and dialed extension 00 to talk with operator. She is trying to reach out to Alissa to take my call.

Sheleatha is trying to help and sending Alyssa an email since Alyssa is not returning my telephone call messages.

FAX estimate, etc, Alyssa – 1-800-326-0485 Attention Alyssa.

Estimate for vehicle key remote and keys replacement

Date: Fri, 21 Jun 2013 10:20:46 -0400
Subject: KEYS
From: emilpellino@toyotaoforlando.com

Here is estimate for programming 1 ea transponder key and remote

key                   65.10

remote           140.50

programming 219.71

tax                     27.65

total                452.96

thanks

emil

Tow to Sears

Thursday, June 6, 2013

Towed on flatbed to Sears via Auto Wrecker.

Apparently, Bob is the only one trying to keep this automotive equivalent of the Titanic afloat. He was very helpful in trying to clean up problems with the tire and tire pressure. As I told him, about 1/2 mile after we left Sears on June 4, the tire pressure/indicator light turned on. Though he stated, “I wished you had turned around then,” I reminded him that it was nearly 9:00 pm when we left and the store was already closed. He said, “Yes, you’re right.”

That is not the only thing about which I am right.

This service center is a disaster, from mechanics attempting to cover mistakes and their managers trying to do the same to loss prevention manager advising us to “take legal action.” The fact that the service center lost our keys and refuses to admit this and the running around to cover each other’s negligence in putting on a tire for which it is not their policy to check the tire pressure unless the tire is bought from Sears is wrong. Managers have admitted that misplacement of keys does happen, rarely, but not never. Melanie brought us a set of keys on June 4 that were actually another customer’s keys. A “mechanic” puts a tire on and the tire pressure is not checked before the vehicle is driven from Sears Auto Center by a family, putting that family in harm’s way, is wrong.

As our family has discussed amongst ourselves and with others, the most striking of all is this: On that evening of Tuesday, June 4, while I was standing in the sales area, a pizza delivery boy came in with pizza and an orange soda for the staff. The pizza delivery boy asked Carlos before leaving, “I was thinking about applying to work here. Do I need my certification to be a mechanic”? Carlos answered, “No.” !!!

Call from Joe Oakes, Loss Prevention Manager

June 6, 2013, 12:09 pm

Joe Oakes states that he cannot see where anyone took the keys. However, when I reiterated that the keys were on the key chain when we were directed to leave the keys in the ignition by Carlos, he would only state that he did an investigation and no one TOOK our keys. He never would admit, however, that someone at Sears Auto lost the keys.
Joe Oakes directs me to take legal action.