Author: searscouponstore

A “tireless” pursuit against Sears for justice

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We guess Sears thinks we will just get “tired” of their ignoring our pleas and just give up in our request for reimbursement for their losing our keys.

Never.

It is time to stand up for principal and truth and not allow this kind of behavior by a corporate entity and its employees.

And this journal will continue until Sears makes restitution for their negligent and lying behavior and policies.

The more posted, the more everyone will be alerted to the truth at Sears Auto and Tire Centers across the country.

Moreover, this journal is now syndicated by many online journalists who have requested our content for their sites, giving even greater exposure to their negligent policies and action.

October 3, 2013 and still standing up against Sears

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Research and telephone notes, October 3, 2013, 11:11 am
Sears Corporate, 3333 Beverly Avenue, Hoffmann Estates, IL 60179
(847) 286-2500

David Pagan

Linda

ecorporatehttp://ecorporateoffices.com/Sears-551?sent=1#mainInfo:

This is a heinous chronicle of events that started when Sears Auto Center at Florida Mall LOST our keys and car remote. That same day, they mounted tires on our vehicle. It is Sears policy according to managers Bob Parr and Cory that SEARS DOES NOT CHECK THE TIRE PRESSURE BEFORE A CUSTOMER LEAVES if the customer does NOT buy the tires from SEARS! We left on an under-inflated tire that went completely flat within 36 hours.

We are still negatively impacted by the lies of the store managers, Bob Parr, Cory and Melanie in their one-sided investigation. We have been advised by Joe Oakes of Sears Loss Prevention, the BBB, Orange County Sheriff and Sears Corporate and now several law firms to file legal action in an attempt to recover at minimum the $452.96 for replacement of our keys and remote from Toyota of Orlando.

Contacts Sears News Room Media Journalists

Orlando Sentinel, WESH, Pam Bondi State Attorney General

October 3, 2013 11:11 am
Sears Corporate (847) 286-2500
Rose, Escalations
Rose states because we contacted BBB, we had to go through them. But per the BBB, since the Orange County Sheriff filed a police report for our stolen/lost keys by Sears employees, Sears must handle this. Per BBB, they cannot get involved in a situation which is a legal one against Sears. Thus, BBB referred me to Corporate Offices. Rose transfers ELIGIA Case Manager, where I can only leave a message with telephone number.

Interesting question by Rose: She states that in their case notes it states that Sears tried to contact us in August. THIS IS FALSE. NO ONE ever tried to contact us after July, despite my persistent voice mail messages to Alyssa. Alyssa A. never contacted us back. FURTHERMORE, we tried numerous occasions to open cases, for which Sears just AUTOMATICALLY closes them! Twitter @sears and @searscares BOTH blocked us from trying to get them to help us.

ANOTHER interesting statement by Rose: Why is this going on so long? Answer: Because we have been going through all of the Sears bureaucracy and “steps” to get Sears to simply reimburse us the $452.96 that Alyssa A. promised as soon as we submitted the estimate from Toyota of Orlando back in July 2013. It is now October. Despite Sears NOT contacting us since July, Sears and SearsCares ignoring then blocking our communications via Twitter and their customer online inquiry, we still make every attempt to allow Sears to satisfy this estimate without legal action against them.

How Sears Auto Center managers and employees lied in their “Investigation”

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Sears definition of — investigation —
1. Ask their employees some questions.
2. Their employees lie.
3. Sears closes the investigation.

… doing NOTHING for their wronged customer.

Sears NEVER interviewed us, customers who were harmed, in their one-sided “investigation.”

Sears IGNORES the fact that the Orange County Sheriff deputy had to file a police report against Sears the evening of June 4, 2013, which report we have in our possession, proving that Sears managers and employees lied to cover their negligence

Some of the instances of negligence by Sears employees include:

  • Sears employees lying that they never had our keys at the onset
  • Sears manager Bob Parr having three women customers search through the maintenance bays unescorted, looking through mechanics’ stations, walking through oil and over hydraulic lifts, for which we have PHOTOGRAPHS.
  • Our submitting to illegal personal bag searches by Melanie to prove that we did not have the keys

Legal action against Sears advised

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In view of:

  • Sears Auto Center negligence at their Florida Mall in losing our keys and car remote,
  • Sears Executive Offices ignoring their own documentation regarding the towing back to their facility of our vehicle within 36 hours of sending us on our way in a vehicle for which they mounted tires but failed to check the tire pressure, the tire subsequently going flat when we discovered it completely flat in the driveway June 6 a.m.
  • Orange County Sheriff Office police report filed against Sears on June 4, 2013 regarding our lost or stolen keys
  • estimate for replacement as requested by Alyssa A. in the Sears Executive Office
  • Sears Tire and Auto Center at Florida Mall managers misrepresenting (aka lied about) the events that occurred on June 4, 2013 and June 6, 2013,
  • “advice” of Joe Oakes for us to take legal action against Sears

and on the advice of legal counsel in the Orlando area, required courses of action are in order.

Sears Auto Center Crooked Policies

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  • Sears Auto Centers mechanics do NOT have to be certified to work on your vehicle.
  • Sears Auto LOST or stole our keys.
  • Sears Auto Florida Mall allowed us to walk through their maintenance bay and service areas unescorted in three-hour search for our keys that their employees stole or misplaced.
  • They mounted a tire that went FLAT on the way home because it is not their policy to check tire pressure when mounting tires you did not buy from Sears.
  • Sears puts customers in harm’s way.
  • Sears employees lied in their one-side investigation.
  • Still fighting with corporate about promised reimbursement by Alyssa A.
  • Manager at Sears Tire and Auto Florida Mall LIED on reports despite a formal police report filed with Orlando Sheriff date they lost the keys.
  • Next steps: Ripoff Report, Orlando Sentinel, Action News and Florida State Attorney General Pam Bondi, legal battles.

Sears uses tactics of ignoring and blocking to dispense with customer problems

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Sears uses severe tactics in ignoring customer problems and concerns.

  • On Twitter, @searscares and @sears commonly BLOCK customers who prove to have real problems that are not being addressed by their feeble customer service representatives which includes online venues and store district managers and loss prevention personnel as well.
  • Sears online customer service representatives are rude and belligerent.
  • Sears complaint process involves merely providing a smoke-screen of concern with an online form for customers to open a complaint. Sears assigns a case number. Then, in many events, the case is instantly closed, for any number of phantom reasons Sears may try to push down the customer’s throat upon inquiry.

It is high time that customers STOP rolling over to these block and ignore tactics. And this is one customer who intends to never let this rest until Sears pays for their LOSING OUR KEYS and sending us out in harm’s way on tires that they did not check the pressure when they mounted them!

SEARS will be gone by 2020

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SEARS is one of the top companies predicted to be GONE by 2020! Can’t imagine why! Sears is not just about TERRIBLE customer service, Sears HAS NO CUSTOMER SERVICE! When all Sears employees lose their jobs, Sears won’t be able to care — it will be too late!

Full article at:

http://www.flbtent.com/2013/02/20/companies-predicted-to-be-gone-by-2020/

8. Sears

Sears has been in trouble for a few years now but they are getting closer and closer to the end. People just are not shopping in Sears or Kmart any longer their image just is not appealing and even their brand names are suffering.

Related articles

Tell your Sears horror story here

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Due to such popular requests by so many of you who have been victimized, ripped off and lied to by Sears and Sears Auto Center, you can contribute your story here!

Author/Contributors: Post your story by tweeting jfreemanagain. We will invite you to post your story.

TELL EVERYONE YOUR BAD EXPERIENCE WITH SEARS AUTO CENTER

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SEARS TIRE AND AUTO 84% NEGATIVE REVIEWS AT CONSUMER AFFAIRS

  • Sears loses customer keys
  • Sears’ “mechanics” do NOT have to be certified to work on your car
  • Sears Auto CHARGES FOR WORK THEY DO NOT DO
  • Your car’s tire goes flat as soon as you drive it off their lot because their policy is that they do not check tire pressure if they mount tires you do not buy from Sears!
  • Sears lies in their one-sided investigations to hide their negligence and save their jobs
  • http://www.consumeraffairs.com/automotive/sears_auto_centers.htm
Tell everyone at Consumer Affairs your problems with Sears Auto Centers

Consumer Affairs Sears Auto Center reviews