Due to such popular requests by so many of you who have been victimized, ripped off and lied to by Sears and Sears Auto Center, you can contribute your story here!
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On Tuesday, June 4, 2013, we came back to Sears Auto to pick up our vehicle at the time Sears told us the car would be ready.
We were handed this – see photo below.
My daughter inquired, “Where is the other half of our keychain”?
The key fob (remote or clicker that opens all of our car doors), the car key that opens the trunk and all doors, and our house key which were on a blue parachute clip all attached to the other half of this keychain had been detached and were MISSING!
This keychain is a two-part keychain:
When we were handed our keys, only the “valet” key to the car was on the keychain. The detachable second part was gone, shown in the photograph below at the time we went back to pick up our vehicle after Sears was to be finished working.
At the onset that day, Sears Auto center mechanic Carlos and Bob Parr directed my daughter to pull the car into the bay. They also directed her to leave the keys in the ignition.
Either Bob, Carlos or a mechanic who worked on the car unclipped the keys to make it easier for them to have the part with the trunk key separate. They did not put the two parts back together.
My daughters and I walked through oil and grime to search throughout the Sears Auto Center maintenance areas for several hours, in technician areas, parking lot, trash cans in the front and maintenance areas, along with Bob Parr and two employees.
At one point Melanie brought to us a set of keys on a light blue clip and asked if these were our keys. I replied, “No.” She said, “These must be another customer’s keys.”
Sears Auto Center at Florida Mall loses customer keys
August 5, 2013, 1:30 pm
Telephone call 1-800-526-3682
Stephanie Automotive Online 1-800-526-3682 Ext. 16405
Explained entire situation. She verified my information. She put me on hold to try to contact Alyssa A. – same message as I explained that I continuously get.
I gave her all of the information I have journaled – incidents, conversations, telephone calls, dates, times, as well as the estimate for the replacement of the items that Sears at Florida Mall lost.
All I am asking is the reimbursement for the items that Sears lost, as was promised to me by Alyssa A.
Stephanie is going to talk with managers in effort to get this appropriately resolved. She stated she will definitely call me back before she leaves today at 7 pm with information regarding this situation.
July 2, 2013
Still no return call to three messages left since June 17, 2013 for Alyssa at 888-266-4043, ext. 90.
Called and left message again at 1;30 pm.
Called and dialed extension 00 to talk with operator. She is trying to reach out to Alissa to take my call.
Sheleatha is trying to help and sending Alyssa an email since Alyssa is not returning my telephone call messages.
FAX estimate, etc, Alyssa – 1-800-326-0485 Attention Alyssa.
From http://www.justanswer.com/consumer-protection-law/784vo-ra.html
Customer Question: if i had an alignment at Sears (an authorized tire dealer) in NC and they told me they could align it after their preliminary inspection of steering suspension parts… so they did but when i returned 5 times in 1st month due to vehicle pulling to left hard…. and the problem didnt get resolved ever, but they blamed pulling and vibrations i experienced after the alignment on many different things each time i returned unhappy…. within 3 months after alignment they sold me many parts and charged labor too: 1st they blamed 3 of my tires, then said it was cuz i had 3 new and one old so they said it was dangerous to not have 4 new tires on my 4×4 vehicle, then said it was some bushing that i replaced myself, realigned it but no change…. then they said just to drive for a couple months and it would wear tires even among all 4 and solve pulling prob…. it didnt…. then they said i had bad rear shocks and a tie rod end and i had to replace if i wanted to be safe in my truck…. still no change in pulling….. i gave up and just drove the truck until about a year passed and one day i had a flat… i changed flat with my spare and returned to sears immeaditly….. they said i actually had two tires and that neeither could be repaired…. they charged me $300 to replace both tires which had their road hazard plus agreement on them…..
*they should have replaced all 4 tires cuz it was a 4×4 vehicle and my vehicle mfg stated in manual to always have four matching tires on 4×4 models (including brand, make, and tread & tread design) and mfg said it was very dangerous to drive with mixed tire….. but sears could not attain matches to the originals they sold me a year earlier, so they just put any old tire they had 2 of and sent me on my way…. within 4,000 miles the transmission was destroyed and my 2 transmission shops i got estimates from blame in writing on the estimate that the mix of tires prematurely ruined my transmission planet gears. Sears set claim up with Sedgwick their 3rd party claims administrator but After 5 months Sedgwick returns 1 of 22 calls i made and 9 voicemails i left to tell me they denied claim cuz they never got any faxes with the evidence i had which blamed sears for neglecting to follow my trucks mfg tire changing procedures…. but the agent did tell me she got some of the docs i faxed her but not all of them however the ones she got were doc 1 of 17, 6 of 17 and 3 of 17…. one being the page in my manual that referenced transmission damage WILL be caused if less than 4 tires are replaced on any 4×4 model nissan vehicle……
Do i have a slam dunk case in small claims? what are the odds that if i have an attorney mail a letter to Sedgwick and Sears that one of them will pay? What are the likely repercussions against sears for their negligence? Can i get the business i lost for the 6-7 months i have been without my truck and therefore unable to work? Would this case qualify for punative damages?
Read full details of responses and issues at: http://www.justanswer.com/consumer-protection-law/784vo-ra.html
May 17, 2013
My daughters take the car back to Sears for the oil change since we were uncomfortable going to Pep Boys as never being there before. We already had our account established with Sears Auto Center at Florida Mall since August 2012.
The salesman did not understand English well and proceeds to cause a chain of misunderstandings, resulting in my having to be called at home, talking to Supervisor Bob, trying to understand why we are told we need a Sears credit card to have the work performed.
Daughter 2 Accounting of Events:
My sister and I walked into the Sears Auto Center and requested if we could have an oil change on the car. Hector, one of the employees, had several miscommunications with us handling the vehicle. He cited to us about required maintenance and Sears Credit Card, which prompted us to call our mother at home for further instruction.
Hector drove our car from the parking lot into the Sears Auto Center and asked us to come outside to look at the front tires. There was some wear on them, and he began informing that the vehicle was a security issue and it was a requirement that the tires be replaced and aligned.
When I asked if the tires could simply be rotated he said that they could be, while another employee told me ‘No’ because this service was not offered at Sears and this would not fix the wear of the front tires. Hector then went on to explain that if we didn’t have the tire change, the car couldn’t be released back to us. Once I called my mother on the phone to talk this over with her, Hector changed his story and said the tire change was an option; not a requirement. We confirmed with Hector only about having only an oil change for the time being.
Moving inside the building, we were prompted to pay before service was completed – not after completed service as typical business at Sears was previously done. Having the credit card on hand to pay with, Hector instructed us that we would need a Sears Credit Card in order to pay. Hector asked us if we were previously signed onto Sears program and that it was a requirement in order to pay.
At this point a manager Bob came into the conversation. When asked about the situation that was occurring – being denied to pay with a regular credit card – Hector blatantly denied what he had been telling us – not only about the tire change but also checking out.
Bob began handling the situation personally with me and my sister at another check-out station, and spoke to my mother over the phone about the miscommunications with Hector. It was then concluded that we would have an oil change, and in the future, have our new tires mounted for free and aligned with a small discount.
Overall the experience of just checking in for an oil change cost a little more than hour of our time due to the confusion and multiple miscommunications.
Sears and Sears Auto and Tire Centers 