From http://www.justanswer.com/consumer-protection-law/784vo-ra.html
Customer Question: if i had an alignment at Sears (an authorized tire dealer) in NC and they told me they could align it after their preliminary inspection of steering suspension parts… so they did but when i returned 5 times in 1st month due to vehicle pulling to left hard…. and the problem didnt get resolved ever, but they blamed pulling and vibrations i experienced after the alignment on many different things each time i returned unhappy…. within 3 months after alignment they sold me many parts and charged labor too: 1st they blamed 3 of my tires, then said it was cuz i had 3 new and one old so they said it was dangerous to not have 4 new tires on my 4×4 vehicle, then said it was some bushing that i replaced myself, realigned it but no change…. then they said just to drive for a couple months and it would wear tires even among all 4 and solve pulling prob…. it didnt…. then they said i had bad rear shocks and a tie rod end and i had to replace if i wanted to be safe in my truck…. still no change in pulling….. i gave up and just drove the truck until about a year passed and one day i had a flat… i changed flat with my spare and returned to sears immeaditly….. they said i actually had two tires and that neeither could be repaired…. they charged me $300 to replace both tires which had their road hazard plus agreement on them…..
*they should have replaced all 4 tires cuz it was a 4×4 vehicle and my vehicle mfg stated in manual to always have four matching tires on 4×4 models (including brand, make, and tread & tread design) and mfg said it was very dangerous to drive with mixed tire….. but sears could not attain matches to the originals they sold me a year earlier, so they just put any old tire they had 2 of and sent me on my way…. within 4,000 miles the transmission was destroyed and my 2 transmission shops i got estimates from blame in writing on the estimate that the mix of tires prematurely ruined my transmission planet gears. Sears set claim up with Sedgwick their 3rd party claims administrator but After 5 months Sedgwick returns 1 of 22 calls i made and 9 voicemails i left to tell me they denied claim cuz they never got any faxes with the evidence i had which blamed sears for neglecting to follow my trucks mfg tire changing procedures…. but the agent did tell me she got some of the docs i faxed her but not all of them however the ones she got were doc 1 of 17, 6 of 17 and 3 of 17…. one being the page in my manual that referenced transmission damage WILL be caused if less than 4 tires are replaced on any 4×4 model nissan vehicle……
Do i have a slam dunk case in small claims? what are the odds that if i have an attorney mail a letter to Sedgwick and Sears that one of them will pay? What are the likely repercussions against sears for their negligence? Can i get the business i lost for the 6-7 months i have been without my truck and therefore unable to work? Would this case qualify for punative damages?
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Sears and Sears Auto and Tire Centers 