How Sears Auto Center managers and employees lied in their “Investigation”

Sears definition of — investigation —
1. Ask their employees some questions.
2. Their employees lie.
3. Sears closes the investigation.

… doing NOTHING for their wronged customer.

Sears NEVER interviewed us, customers who were harmed, in their one-sided “investigation.”

Sears IGNORES the fact that the Orange County Sheriff deputy had to file a police report against Sears the evening of June 4, 2013, which report we have in our possession, proving that Sears managers and employees lied to cover their negligence

Some of the instances of negligence by Sears employees include:

• Sears employees lying that they never had our keys at the onset
• Sears manager Bob Parr having three women customers search through the maintenance bays unescorted, looking through mechanics’ stations, walking through oil and over hydraulic lifts, for which we have PHOTOGRAPHS.
• Our submitting to illegal personal bag searches by Melanie to prove that we did not have the keys

Sears Automotive tries to charge you for work they don’t do!

More dissatisfied Sears Auto customers – from consumerist.com:

Here’s a story that illustrates how important it is to ask for documentation. Reader Jarome had already handed over his credit card to pay for an alignment on his car when he learned that the work hadn’t even been done:

I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.

I walked in on Saturday January 19th and explained the problem I was experiencing with my car. The gentleman at the front desk agreed that an alignment should be done. He took my information, as well as the cars information and verified with the mechanic because he said some BMW’s (I drive a ’95 525i) are more difficult to align then others. I drove my car into the garage and parked it from the third space from the far left. It was 10:30AM and I was told it would take approximately an hour to complete.

Read the full story at:

http://consumerist.com/2008/01/22/sears-automotive-tries-to-charge-you-for-work-they-didnt-do/