A “tireless” pursuit against Sears for justice

We guess Sears thinks we will just get “tired” of their ignoring our pleas and just give up in our request for reimbursement for their losing our keys.

Never.

It is time to stand up for principal and truth and not allow this kind of behavior by a corporate entity and its employees.

And this journal will continue until Sears makes restitution for their negligent and lying behavior and policies.

The more posted, the more everyone will be alerted to the truth at Sears Auto and Tire Centers across the country.

Moreover, this journal is now syndicated by many online journalists who have requested our content for their sites, giving even greater exposure to their negligent policies and action.

October 3, 2013 and still standing up against Sears

Research and telephone notes, October 3, 2013, 11:11 am
Sears Corporate, 3333 Beverly Avenue, Hoffmann Estates, IL 60179
(847) 286-2500

David Pagan

Linda

ecorporatehttp://ecorporateoffices.com/Sears-551?sent=1#mainInfo:

This is a heinous chronicle of events that started when Sears Auto Center at Florida Mall LOST our keys and car remote. That same day, they mounted tires on our vehicle. It is Sears policy according to managers Bob Parr and Cory that SEARS DOES NOT CHECK THE TIRE PRESSURE BEFORE A CUSTOMER LEAVES if the customer does NOT buy the tires from SEARS! We left on an under-inflated tire that went completely flat within 36 hours.

We are still negatively impacted by the lies of the store managers, Bob Parr, Cory and Melanie in their one-sided investigation. We have been advised by Joe Oakes of Sears Loss Prevention, the BBB, Orange County Sheriff and Sears Corporate and now several law firms to file legal action in an attempt to recover at minimum the $452.96 for replacement of our keys and remote from Toyota of Orlando.

Contacts Sears News Room Media Journalists

Orlando Sentinel, WESH, Pam Bondi State Attorney General

October 3, 2013 11:11 am
Sears Corporate (847) 286-2500
Rose, Escalations
Rose states because we contacted BBB, we had to go through them. But per the BBB, since the Orange County Sheriff filed a police report for our stolen/lost keys by Sears employees, Sears must handle this. Per BBB, they cannot get involved in a situation which is a legal one against Sears. Thus, BBB referred me to Corporate Offices. Rose transfers ELIGIA Case Manager, where I can only leave a message with telephone number.

Interesting question by Rose: She states that in their case notes it states that Sears tried to contact us in August. THIS IS FALSE. NO ONE ever tried to contact us after July, despite my persistent voice mail messages to Alyssa. Alyssa A. never contacted us back. FURTHERMORE, we tried numerous occasions to open cases, for which Sears just AUTOMATICALLY closes them! Twitter @sears and @searscares BOTH blocked us from trying to get them to help us.

ANOTHER interesting statement by Rose: Why is this going on so long? Answer: Because we have been going through all of the Sears bureaucracy and “steps” to get Sears to simply reimburse us the $452.96 that Alyssa A. promised as soon as we submitted the estimate from Toyota of Orlando back in July 2013. It is now October. Despite Sears NOT contacting us since July, Sears and SearsCares ignoring then blocking our communications via Twitter and their customer online inquiry, we still make every attempt to allow Sears to satisfy this estimate without legal action against them.

How Sears Auto Center managers and employees lied in their “Investigation”

Sears definition of — investigation —
1. Ask their employees some questions.
2. Their employees lie.
3. Sears closes the investigation.

… doing NOTHING for their wronged customer.

Sears NEVER interviewed us, customers who were harmed, in their one-sided “investigation.”

Sears IGNORES the fact that the Orange County Sheriff deputy had to file a police report against Sears the evening of June 4, 2013, which report we have in our possession, proving that Sears managers and employees lied to cover their negligence

Some of the instances of negligence by Sears employees include:

• Sears employees lying that they never had our keys at the onset
• Sears manager Bob Parr having three women customers search through the maintenance bays unescorted, looking through mechanics’ stations, walking through oil and over hydraulic lifts, for which we have PHOTOGRAPHS.
• Our submitting to illegal personal bag searches by Melanie to prove that we did not have the keys

Legal action against Sears advised

In view of:

• Sears Auto Center negligence at their Florida Mall in losing our keys and car remote,
• Sears Executive Offices ignoring their own documentation regarding the towing back to their facility of our vehicle within 36 hours of sending us on our way in a vehicle for which they mounted tires but failed to check the tire pressure, the tire subsequently going flat when we discovered it completely flat in the driveway June 6 a.m.
• Orange County Sheriff Office police report filed against Sears on June 4, 2013 regarding our lost or stolen keys
• estimate for replacement as requested by Alyssa A. in the Sears Executive Office
• Sears Tire and Auto Center at Florida Mall managers misrepresenting (aka lied about) the events that occurred on June 4, 2013 and June 6, 2013,
• “advice” of Joe Oakes for us to take legal action against Sears

and on the advice of legal counsel in the Orlando area, required courses of action are in order.

SEARS will be gone by 2020

SEARS is one of the top companies predicted to be GONE by 2020! Can’t imagine why! Sears is not just about TERRIBLE customer service, Sears HAS NO CUSTOMER SERVICE! When all Sears employees lose their jobs, Sears won’t be able to care — it will be too late!

Full article at:

http://www.flbtent.com/2013/02/20/companies-predicted-to-be-gone-by-2020/

8. Sears

Sears has been in trouble for a few years now but they are getting closer and closer to the end. People just are not shopping in Sears or Kmart any longer their image just is not appealing and even their brand names are suffering.

Related articles

• Tell Everyone Your Bad Experience With Sears Auto Center (searsautofloridamall.wordpress.com)

Tell your Sears horror story here

Due to such popular requests by so many of you who have been victimized, ripped off and lied to by Sears and Sears Auto Center, you can contribute your story here!

Author/Contributors: Post your story by tweeting jfreemanagain. We will invite you to post your story.

Sears Mechanics DO NOT HAVE TO BE CERTIFIED to Work on Your Car

It is quite interesting the secrets which are revealed that a corporation does not want customers to know when we had to spend three hours at Sears Auto Center at the Florida Mall in Orlando, Florida after their losing our keys to our vehicle on June 4, 2013, to which we still do not have our keys or restitution by Sears.

A pizza delivery boy stopped in to make a delivery of pizzas and an orange soda. He asked Carlos, one of the “mechanics,”

I was thinking of applying to work here. Do I need my certification to be a mechanic”?

Carlos answered, “No.” !!!

Reply to email from Sears Customer Solutions

To whom it may concern:
Please note that this should NOT BE CLOSED for the reasons:
1. The key fob and keys from my house were lost or stolen while in the care of Sears Auto Center Florida Mall.
2. An investigation is in process at this time.
3. A formal police complaint is on file with the Orlando Police Department.
As I have already had to reiterate details of the event more than thwice, the best mode to make the details attainable by concerned parties is at the following URL:
http://www.floridanightmares.wordpress.com
I am awaiting a supervisor call back documented at record number 25049.

On Wed, June 5, 2013 2:03 pm, Sears Customer Solutions wrote:

> Thank you for contacting Sears Holdings Corporation’s Customer
> Solutions Department. We appreciate the opportunity to assist you. The
> requested receipt information is attached or copied below. If you have any
> questions, please reply to this email.
>
> _____
>
> Thank you for contacting Sears Holdings Corporation and allowing us the
> opportunity to address your concern regarding your recent experience. We
> sincerely apologize for the inconvenience you have experienced and we
> appreciate the opportunity to assist you.
>
> Please be advised your issue has been addressed and case 6444585 has
> been closed.  If you have any further questions, please feel free to
> contact us by replying to this email or via phone.
>
> Thank you,
> Sears Holdings Retail Customer Care
> Phone: 1-800-549-4505
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST
> Thank you,
> Customer Solutions Department
> Phone: 1-800-479-6351
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST