October 3, 2013 and still standing up against Sears

Research and telephone notes, October 3, 2013, 11:11 am
Sears Corporate, 3333 Beverly Avenue, Hoffmann Estates, IL 60179
(847) 286-2500

David Pagan

Linda

ecorporatehttp://ecorporateoffices.com/Sears-551?sent=1#mainInfo:

This is a heinous chronicle of events that started when Sears Auto Center at Florida Mall LOST our keys and car remote. That same day, they mounted tires on our vehicle. It is Sears policy according to managers Bob Parr and Cory that SEARS DOES NOT CHECK THE TIRE PRESSURE BEFORE A CUSTOMER LEAVES if the customer does NOT buy the tires from SEARS! We left on an under-inflated tire that went completely flat within 36 hours.

We are still negatively impacted by the lies of the store managers, Bob Parr, Cory and Melanie in their one-sided investigation. We have been advised by Joe Oakes of Sears Loss Prevention, the BBB, Orange County Sheriff and Sears Corporate and now several law firms to file legal action in an attempt to recover at minimum the $452.96 for replacement of our keys and remote from Toyota of Orlando.

Contacts Sears News Room Media Journalists

Orlando Sentinel, WESH, Pam Bondi State Attorney General

October 3, 2013 11:11 am
Sears Corporate (847) 286-2500
Rose, Escalations
Rose states because we contacted BBB, we had to go through them. But per the BBB, since the Orange County Sheriff filed a police report for our stolen/lost keys by Sears employees, Sears must handle this. Per BBB, they cannot get involved in a situation which is a legal one against Sears. Thus, BBB referred me to Corporate Offices. Rose transfers ELIGIA Case Manager, where I can only leave a message with telephone number.

Interesting question by Rose: She states that in their case notes it states that Sears tried to contact us in August. THIS IS FALSE. NO ONE ever tried to contact us after July, despite my persistent voice mail messages to Alyssa. Alyssa A. never contacted us back. FURTHERMORE, we tried numerous occasions to open cases, for which Sears just AUTOMATICALLY closes them! Twitter @sears and @searscares BOTH blocked us from trying to get them to help us.

ANOTHER interesting statement by Rose: Why is this going on so long? Answer: Because we have been going through all of the Sears bureaucracy and “steps” to get Sears to simply reimburse us the $452.96 that Alyssa A. promised as soon as we submitted the estimate from Toyota of Orlando back in July 2013. It is now October. Despite Sears NOT contacting us since July, Sears and SearsCares ignoring then blocking our communications via Twitter and their customer online inquiry, we still make every attempt to allow Sears to satisfy this estimate without legal action against them.

SEARS will be gone by 2020

SEARS is one of the top companies predicted to be GONE by 2020! Can’t imagine why! Sears is not just about TERRIBLE customer service, Sears HAS NO CUSTOMER SERVICE! When all Sears employees lose their jobs, Sears won’t be able to care — it will be too late!

Full article at:

http://www.flbtent.com/2013/02/20/companies-predicted-to-be-gone-by-2020/

8. Sears

Sears has been in trouble for a few years now but they are getting closer and closer to the end. People just are not shopping in Sears or Kmart any longer their image just is not appealing and even their brand names are suffering.

Related articles

• Tell Everyone Your Bad Experience With Sears Auto Center (searsautofloridamall.wordpress.com)

Sears Mechanics DO NOT HAVE TO BE CERTIFIED to Work on Your Car

It is quite interesting the secrets which are revealed that a corporation does not want customers to know when we had to spend three hours at Sears Auto Center at the Florida Mall in Orlando, Florida after their losing our keys to our vehicle on June 4, 2013, to which we still do not have our keys or restitution by Sears.

A pizza delivery boy stopped in to make a delivery of pizzas and an orange soda. He asked Carlos, one of the “mechanics,”

I was thinking of applying to work here. Do I need my certification to be a mechanic”?

Carlos answered, “No.” !!!

Photographs of only half of our key set returned to us at Sears Auto Center

On Tuesday, June 4, 2013, we came back to Sears Auto to pick up our vehicle at the time Sears told us the car would be ready.
We were handed this – see photo below.
My daughter inquired, “Where is the other half of our keychain”?
The key fob (remote or clicker that opens all of our car doors), the car key that opens the trunk and all doors, and our house key which were on a blue parachute clip all attached to the other half of this keychain had been detached and were MISSING!

This keychain is a two-part keychain:

• One half contained the “valet” key to the car
• The detachable second half contained three items: our house key, the key that opened the trunk and all the doors, and the key remote (clicker/fob) that opened all of the doors, and a blue parachute clip

When we were handed our keys, only  the “valet” key to the car was on the keychain. The detachable second part was gone, shown in the photograph below at the time we went back to pick up our vehicle after Sears was to be finished working.

At the onset that day, Sears Auto center mechanic Carlos and Bob Parr directed my daughter to pull the car into the bay. They also directed her to leave the keys in the ignition.

Either Bob, Carlos or a mechanic who worked on the car unclipped the keys to make it easier for them to have the part with the trunk key separate. They did not put the two parts back together.

My daughters and I walked through oil and grime to search throughout the Sears Auto Center maintenance areas for several hours, in technician areas, parking lot, trash cans in the front and maintenance areas, along with Bob Parr and two employees.

At one point Melanie brought to us a set of keys on a light blue clip and asked if these were our keys. I replied, “No.” She said, “These must be another customer’s keys.”

Sears Auto Center at Florida Mall loses customer keys

Google Review

Click here to read Google Review Sears Auto Center Florida Mall Orlando LOST MY CAR REMOTE AND HOUSE KEYS from my keychain. Then the tire they mounted went FLAT within 36 hours, had to have it TOWED BACK TO SEARS. Per manager Chris, Sears Auto policy is that they do not check tire pressure before customer leaves if customer does not buy Sears tires! See FULL CATASTROPHE at http://searsautofloridamall.wordpress.com/ . Their mechanics do NOT have to be certified to work there either per Carlos.

Complaint filed with Better Business Bureau

Monday, August 12, 2013, 6:45 pm

Complaint filed with Better Business Bureau to recover $452.96 from estimate acquired in conjunction with Sears Auto Center at Florida Mall losing my house keys, car key remote.

Response to comment by @searscares

Thursday, August 8, 2013, 1:23 pm

This is my response to the @searscares comment to this online journal.

To Edwin C. Social Media Moderator at @searscares

• Please note that the case manager may have notated her/his case that they attempted to contact me, but they did not. Despite the fact that I contacted Alyssa A. every 3-5 days, left voice mail messages at her telephone 888-266-4043, ext. 90, I never received a return call. At that telephone number, I had VOICE MAIL in which she could have left a message. I never received any messages from her after June 12, 2013 despite my persisting in leaving her voice mail messages.
• Alyssa A. never emailed me at any email address when she said she attempted to but could not reach me via telephone.
• Please note that no “case manager” ever contacted me via my email address. I have not ever received even one email from anyone at Sears aside from an email stating the case number and then almost simultaneously that the “case was closed.”

Comment received 08/08/2103 12:26 pm

We apologize for the problems encountered at the auto center. We have reached out to you via Twitter and the case manager has attempted to contact you via phone with no sucess. We also noticed that they have attempted to communicate with you via your email address. We’ll prodide this information to your case manager for attention.Thank you
Edwin C.
Social Media Moderator
Sears Social Media Support

Ace Wrecker tows car to Sears after Sears Auto Center Florida Mall mounts tires for customer

On Thursday, June 6, 2013, approximately 36 hours after Sears Auto Center at Florida Mall mounted two front tires on our vehicle, Ace Wrecker towed our car back to Sears.

Ace Wrecker tows customer car to Sears Auto at Florida Mall

Flat tire that Sears Auto Center at Florida Mall mounted on customer car less than 36 hours previously

Sears Auto Florida Mall Store and Managers Lie in Investigation

Tuesday, August 6, 2013, approx. 8:30 pm

When Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405, she reads notes that she was forwarded on the “investigation” and case regarding Sears Auto Center at Florida Mall losing our key remote and house keys June 4, 2013. She tells me that Sears Auto Center managers recorded in the investigation that we came back to the center a week after June 4, 2013 stating that we were unhappy about how the car rode after they mounted the tires.

This is a blatant lie by Sears Auto Center managers and loss prevention manager Joe Oakes, which lie and negligence by same can easily be proven with SIGNED Sears documentation by myself AND BOB PARR SERVICE MANAGER on Thursday, June 6, 2013.

We did not come back to the center a week after June 4 unhappy about how the car rode. WE WERE TOWED TO THE SEARS AUTO CENTER ON THURSDAY, JUNE 6, 2013, approximately 36 hours after Sears mounted the tires, the left front tire COMPLETELY FLAT. Photographs of the car are documented throughout this journal. Auto Wrecker (photographs provided as well) was enlisted by Bob Parr to tow our vehicle back to their service center on June 6, 2013.

Here are the details proving Sears Auto Center managers are covering the facts to hide their negligent actions. Photographs are posted herein this journal as well:

• On June 4, 2013, my daughters and I, as well as several Sears employees spent three hours searching all over the Sears garage, parking lot, garbage cans, including my daughters and I walking with Bob Parr through mechanic stations and throughout the maintenance bay.
• On June 6, 2013, when we were going to leave our home and found that the front left tire, which Sears had just mounted less than 36 hours previously, was FLAT, Bob Parr, Service Supervisor, sent a tow truck. Auto Wrecker (photos provided) towed the car to Sears. THERE IS A SIGNED AND PAID RECEIPT BY BOB PARR ON FILE WITH SEARS AS I SIGNED THAT RECEIPT AS WELL. This is another document PROVING that Sears managers, who wrote in this case that we came into the center a week after the tires were mounted saying we were unhappy with how the car rode after Sears mounted the tires, as Stephanie read from the report to me on the evening of August 6, 2013, are LYING to cover their persistent negligence in this matter. The documentation proving Sears managers falsified their reporting of this investigation is available certainly from Sears Auto Center at Florida Mall and was SIGNED BY SERVICE MANAGER BOB PARR and myself.

Telephone call from Stephanie

August 5, 2013, 3:52 pm

Stephanie indicates that she spoke to their Blue Ribbon team. She was advised to escalate to District Manager. He stated he is working on this ASAP and will
contact her.
She asked to give them until Monday August 12, 2013, when she will call me back.