Sears uses severe tactics in ignoring customer problems and concerns.
- On Twitter, @searscares and @sears commonly BLOCK customers who prove to have real problems that are not being addressed by their feeble customer service representatives which includes online venues and store district managers and loss prevention personnel as well.
- Sears online customer service representatives are rude and belligerent.
- Sears complaint process involves merely providing a smoke-screen of concern with an online form for customers to open a complaint. Sears assigns a case number. Then, in many events, the case is instantly closed, for any number of phantom reasons Sears may try to push down the customer’s throat upon inquiry.
It is high time that customers STOP rolling over to these block and ignore tactics. And this is one customer who intends to never let this rest until Sears pays for their LOSING OUR KEYS and sending us out in harm’s way on tires that they did not check the pressure when they mounted them!
Sears and Sears Auto and Tire Centers 