October 3, 2013 and still standing up against Sears

Research and telephone notes, October 3, 2013, 11:11 am
Sears Corporate, 3333 Beverly Avenue, Hoffmann Estates, IL 60179
(847) 286-2500

David Pagan

Linda

ecorporatehttp://ecorporateoffices.com/Sears-551?sent=1#mainInfo:

This is a heinous chronicle of events that started when Sears Auto Center at Florida Mall LOST our keys and car remote. That same day, they mounted tires on our vehicle. It is Sears policy according to managers Bob Parr and Cory that SEARS DOES NOT CHECK THE TIRE PRESSURE BEFORE A CUSTOMER LEAVES if the customer does NOT buy the tires from SEARS! We left on an under-inflated tire that went completely flat within 36 hours.

We are still negatively impacted by the lies of the store managers, Bob Parr, Cory and Melanie in their one-sided investigation. We have been advised by Joe Oakes of Sears Loss Prevention, the BBB, Orange County Sheriff and Sears Corporate and now several law firms to file legal action in an attempt to recover at minimum the $452.96 for replacement of our keys and remote from Toyota of Orlando.

Contacts Sears News Room Media Journalists

Orlando Sentinel, WESH, Pam Bondi State Attorney General

October 3, 2013 11:11 am
Sears Corporate (847) 286-2500
Rose, Escalations
Rose states because we contacted BBB, we had to go through them. But per the BBB, since the Orange County Sheriff filed a police report for our stolen/lost keys by Sears employees, Sears must handle this. Per BBB, they cannot get involved in a situation which is a legal one against Sears. Thus, BBB referred me to Corporate Offices. Rose transfers ELIGIA Case Manager, where I can only leave a message with telephone number.

Interesting question by Rose: She states that in their case notes it states that Sears tried to contact us in August. THIS IS FALSE. NO ONE ever tried to contact us after July, despite my persistent voice mail messages to Alyssa. Alyssa A. never contacted us back. FURTHERMORE, we tried numerous occasions to open cases, for which Sears just AUTOMATICALLY closes them! Twitter @sears and @searscares BOTH blocked us from trying to get them to help us.

ANOTHER interesting statement by Rose: Why is this going on so long? Answer: Because we have been going through all of the Sears bureaucracy and “steps” to get Sears to simply reimburse us the $452.96 that Alyssa A. promised as soon as we submitted the estimate from Toyota of Orlando back in July 2013. It is now October. Despite Sears NOT contacting us since July, Sears and SearsCares ignoring then blocking our communications via Twitter and their customer online inquiry, we still make every attempt to allow Sears to satisfy this estimate without legal action against them.

How Sears Auto Center managers and employees lied in their “Investigation”

Sears definition of — investigation —
1. Ask their employees some questions.
2. Their employees lie.
3. Sears closes the investigation.

… doing NOTHING for their wronged customer.

Sears NEVER interviewed us, customers who were harmed, in their one-sided “investigation.”

Sears IGNORES the fact that the Orange County Sheriff deputy had to file a police report against Sears the evening of June 4, 2013, which report we have in our possession, proving that Sears managers and employees lied to cover their negligence

Some of the instances of negligence by Sears employees include:

• Sears employees lying that they never had our keys at the onset
• Sears manager Bob Parr having three women customers search through the maintenance bays unescorted, looking through mechanics’ stations, walking through oil and over hydraulic lifts, for which we have PHOTOGRAPHS.
• Our submitting to illegal personal bag searches by Melanie to prove that we did not have the keys

Legal action against Sears advised

In view of:

• Sears Auto Center negligence at their Florida Mall in losing our keys and car remote,
• Sears Executive Offices ignoring their own documentation regarding the towing back to their facility of our vehicle within 36 hours of sending us on our way in a vehicle for which they mounted tires but failed to check the tire pressure, the tire subsequently going flat when we discovered it completely flat in the driveway June 6 a.m.
• Orange County Sheriff Office police report filed against Sears on June 4, 2013 regarding our lost or stolen keys
• estimate for replacement as requested by Alyssa A. in the Sears Executive Office
• Sears Tire and Auto Center at Florida Mall managers misrepresenting (aka lied about) the events that occurred on June 4, 2013 and June 6, 2013,
• “advice” of Joe Oakes for us to take legal action against Sears

and on the advice of legal counsel in the Orlando area, required courses of action are in order.

Sears Auto Center Crooked Policies

• Sears Auto Centers mechanics do NOT have to be certified to work on your vehicle.
• Sears Auto LOST or stole our keys.
• Sears Auto Florida Mall allowed us to walk through their maintenance bay and service areas unescorted in three-hour search for our keys that their employees stole or misplaced.
• They mounted a tire that went FLAT on the way home because it is not their policy to check tire pressure when mounting tires you did not buy from Sears.
• Sears puts customers in harm’s way.
• Sears employees lied in their one-side investigation.
• Still fighting with corporate about promised reimbursement by Alyssa A.
• Manager at Sears Tire and Auto Florida Mall LIED on reports despite a formal police report filed with Orlando Sheriff date they lost the keys.
• Next steps: Ripoff Report, Orlando Sentinel, Action News and Florida State Attorney General Pam Bondi, legal battles.

Sears Automotive tries to charge you for work they don’t do!

More dissatisfied Sears Auto customers – from consumerist.com:

Here’s a story that illustrates how important it is to ask for documentation. Reader Jarome had already handed over his credit card to pay for an alignment on his car when he learned that the work hadn’t even been done:

I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.

I walked in on Saturday January 19th and explained the problem I was experiencing with my car. The gentleman at the front desk agreed that an alignment should be done. He took my information, as well as the cars information and verified with the mechanic because he said some BMW’s (I drive a ’95 525i) are more difficult to align then others. I drove my car into the garage and parked it from the third space from the far left. It was 10:30AM and I was told it would take approximately an hour to complete.

Read the full story at:

http://consumerist.com/2008/01/22/sears-automotive-tries-to-charge-you-for-work-they-didnt-do/

Photographs of only half of our key set returned to us at Sears Auto Center

On Tuesday, June 4, 2013, we came back to Sears Auto to pick up our vehicle at the time Sears told us the car would be ready.
We were handed this – see photo below.
My daughter inquired, “Where is the other half of our keychain”?
The key fob (remote or clicker that opens all of our car doors), the car key that opens the trunk and all doors, and our house key which were on a blue parachute clip all attached to the other half of this keychain had been detached and were MISSING!

This keychain is a two-part keychain:

• One half contained the “valet” key to the car
• The detachable second half contained three items: our house key, the key that opened the trunk and all the doors, and the key remote (clicker/fob) that opened all of the doors, and a blue parachute clip

When we were handed our keys, only  the “valet” key to the car was on the keychain. The detachable second part was gone, shown in the photograph below at the time we went back to pick up our vehicle after Sears was to be finished working.

At the onset that day, Sears Auto center mechanic Carlos and Bob Parr directed my daughter to pull the car into the bay. They also directed her to leave the keys in the ignition.

Either Bob, Carlos or a mechanic who worked on the car unclipped the keys to make it easier for them to have the part with the trunk key separate. They did not put the two parts back together.

My daughters and I walked through oil and grime to search throughout the Sears Auto Center maintenance areas for several hours, in technician areas, parking lot, trash cans in the front and maintenance areas, along with Bob Parr and two employees.

At one point Melanie brought to us a set of keys on a light blue clip and asked if these were our keys. I replied, “No.” She said, “These must be another customer’s keys.”

Sears Auto Center at Florida Mall loses customer keys

Google Review

Click here to read Google Review Sears Auto Center Florida Mall Orlando LOST MY CAR REMOTE AND HOUSE KEYS from my keychain. Then the tire they mounted went FLAT within 36 hours, had to have it TOWED BACK TO SEARS. Per manager Chris, Sears Auto policy is that they do not check tire pressure before customer leaves if customer does not buy Sears tires! See FULL CATASTROPHE at http://searsautofloridamall.wordpress.com/ . Their mechanics do NOT have to be certified to work there either per Carlos.

Complaint filed with Better Business Bureau

Monday, August 12, 2013, 6:45 pm

Complaint filed with Better Business Bureau to recover $452.96 from estimate acquired in conjunction with Sears Auto Center at Florida Mall losing my house keys, car key remote.

Response to comment by @searscares

Thursday, August 8, 2013, 1:23 pm

This is my response to the @searscares comment to this online journal.

To Edwin C. Social Media Moderator at @searscares

• Please note that the case manager may have notated her/his case that they attempted to contact me, but they did not. Despite the fact that I contacted Alyssa A. every 3-5 days, left voice mail messages at her telephone 888-266-4043, ext. 90, I never received a return call. At that telephone number, I had VOICE MAIL in which she could have left a message. I never received any messages from her after June 12, 2013 despite my persisting in leaving her voice mail messages.
• Alyssa A. never emailed me at any email address when she said she attempted to but could not reach me via telephone.
• Please note that no “case manager” ever contacted me via my email address. I have not ever received even one email from anyone at Sears aside from an email stating the case number and then almost simultaneously that the “case was closed.”

Comment received 08/08/2103 12:26 pm

We apologize for the problems encountered at the auto center. We have reached out to you via Twitter and the case manager has attempted to contact you via phone with no sucess. We also noticed that they have attempted to communicate with you via your email address. We’ll prodide this information to your case manager for attention.Thank you
Edwin C.
Social Media Moderator
Sears Social Media Support

Ace Wrecker tows car to Sears after Sears Auto Center Florida Mall mounts tires for customer

On Thursday, June 6, 2013, approximately 36 hours after Sears Auto Center at Florida Mall mounted two front tires on our vehicle, Ace Wrecker towed our car back to Sears.

Ace Wrecker tows customer car to Sears Auto at Florida Mall

Flat tire that Sears Auto Center at Florida Mall mounted on customer car less than 36 hours previously