August 6, 2013, 8:30 pm
Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405
Per Stephanie as per District Manager Auto Center David Pagan – david.pagan@searshc.com, Stephanie read to me what the Sears Auto Center and Bob Parr stated in their files. 90% of what she told me was in the report Bob Parr and Sears Automotive falsified to cover their negligence in losing my keys.
I was stunned as she continued to read the falsehoods recorded by Sears Automotive at Florida Mall and Bob Parr’s team are unparalleled in the history of my dealings with any business.
But the lies do not stop with Sears Automotive Center at Florida Mall. They continue through to Alyssa A. at Sears Executive Offices and Sears Corporate.
False records that Sears Automotive and Alyssa A. at Sears Executive Offices have perpetrated include:
- Per Stephanie, Sears Automotive and Bob Parr at Florida Mall stated in their report that we came into the auto center 5 days after I had tires put on stating that I was unhappy with the way the car rode. This is FALSE and can easily be proven. Bob Parr is completely aware that I told him when we drove off the lot the night Sears mounted our tires and lost our keys that a tire pressure light came on only several miles down the road. Within less than 36 hours, when we came out of the house Thursday morning to go to the grocery store the tire was completely FLAT. Sears sent Ace Wrecker Towing to tow my car to Sears so there is a VERIFIED record and credit card payment with Ace Wrecker and Bob Parr, and I signed the receipt for the towing on THAT DAY, the day after Sears mounted the tires which is ALSO THE DAY THAT SEARS LOST MY KEYS.
- Sears Automotive at Florida Mall falsely stated that we refused to look through our purses for the keys. THIS IS COMPLETELY FALSE BECAUSE WE STOOD IN VIDEO CAMERA AREAS AND OPENED OUR PURSES SEVERAL TIMES particularly to Melanie to verify that WE DID NOT HAVE THE KEYS as well as the the deputy from the Orlando Sheriff’s Department that evening when a police report was filed regarding Sears Auto personnel losing or stealing our keys.
- Alyssa A. falsified her records stating that she made “attempts” to contact me. I left numerous voice mail messages with her extension, to NO AVAIL and NO RETURN CALLS. Moreover, she states in her records that she offered me a $100 giftcard to Sears but that I refused. THIS IS FALSE. As Alyssa A. is part of the Social Media team at Sears Executive Offices she told me she would provide me with a a check for $200. I explained to her that I was in the process of getting an estimate from the dealer on replacement and would appreciate if she would table this until I had the estimate. When I got the estimate and telephoned her back with that estimate, I left a voice mail. Again, she NEVER returned my voice mail messages.
- Please refer to the photographs which were taken the day of the incident and are posted since Stephanie, Alyssa, David Pagan and Bob Parr’s team at Sears Automotive at Florida Mall continue to lie and not properly investigate this.
All I was asking was what Alyssa at Sears Executive Offices had promised and that was that once I received an estimate from Toyota of Orlando for reimbursement for the keys that Sears lost that they would reimburse. Once I called Alyssa, she NEVER called me back. I never received ONE telephone call back from despite my numerous voice mail messages at Alyssa A., 888-266-4043, ext. 90. However, it seems that Alyssa apparently put in her records that she made several attempts and was unable to contact me, which would have not been the case as I had voice mail at that time and received all of her previous messages.
Stephanie became indignant when I questioned her and this entire process and how Sears representatives from Alyssa A. to her to District Manager David Pagan who automatically accept the lies of its auto center managers and employees who will not take responsibility for their actions.
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Sears and Sears Auto and Tire Centers 