Sears Automotive

A “tireless” pursuit against Sears for justice

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We guess Sears thinks we will just get “tired” of their ignoring our pleas and just give up in our request for reimbursement for their losing our keys.

Never.

It is time to stand up for principal and truth and not allow this kind of behavior by a corporate entity and its employees.

And this journal will continue until Sears makes restitution for their negligent and lying behavior and policies.

The more posted, the more everyone will be alerted to the truth at Sears Auto and Tire Centers across the country.

Moreover, this journal is now syndicated by many online journalists who have requested our content for their sites, giving even greater exposure to their negligent policies and action.

Photographs of only half of our key set returned to us at Sears Auto Center

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On Tuesday, June 4, 2013, we came back to Sears Auto to pick up our vehicle at the time Sears told us the car would be ready.
We were handed this – see photo below.
My daughter inquired, “Where is the other half of our keychain”?
The key fob (remote or clicker that opens all of our car doors), the car key that opens the trunk and all doors, and our house key which were on a blue parachute clip all attached to the other half of this keychain had been detached and were MISSING!

This keychain is a two-part keychain:

  • One half contained the “valet” key to the car
  • The detachable second half contained three items: our house key, the key that opened the trunk and all the doors, and the key remote (clicker/fob) that opened all of the doors, and a blue parachute clip

When we were handed our keys, only  the “valet” key to the car was on the keychain. The detachable second part was gone, shown in the photograph below at the time we went back to pick up our vehicle after Sears was to be finished working.

At the onset that day, Sears Auto center mechanic Carlos and Bob Parr directed my daughter to pull the car into the bay. They also directed her to leave the keys in the ignition.

Either Bob, Carlos or a mechanic who worked on the car unclipped the keys to make it easier for them to have the part with the trunk key separate. They did not put the two parts back together.

My daughters and I walked through oil and grime to search throughout the Sears Auto Center maintenance areas for several hours, in technician areas, parking lot, trash cans in the front and maintenance areas, along with Bob Parr and two employees.

At one point Melanie brought to us a set of keys on a light blue clip and asked if these were our keys. I replied, “No.” She said, “These must be another customer’s keys.”

Sears Auto Center at Florida Mall loses customer keys

Sears Auto Center at Florida Mall loses customer keys

Google Review

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Click here to read Google Review Sears Auto Center Florida Mall Orlando LOST MY CAR REMOTE AND HOUSE KEYS from my keychain. Then the tire they mounted went FLAT within 36 hours, had to have it TOWED BACK TO SEARS. Per manager Chris, Sears Auto policy is that they do not check tire pressure before customer leaves if customer does not buy Sears tires! See FULL CATASTROPHE at http://searsautofloridamall.wordpress.com/ . Their mechanics do NOT have to be certified to work there either per Carlos.

Telephone call from Stephanie at Sears Automotive

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August 6, 2013, 8:30 pm

Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405

Per Stephanie as per District Manager Auto Center David Pagan – david.pagan@searshc.com, Stephanie read to me what the Sears Auto Center and Bob Parr stated in their files. 90% of what she told me was in the report Bob Parr and Sears Automotive falsified to cover their negligence in losing my keys.

I was stunned as she continued to read the falsehoods recorded by Sears Automotive at Florida Mall and Bob Parr’s team are unparalleled in the history of my dealings with any business.

But the lies do not stop with Sears Automotive Center at Florida Mall. They continue through to Alyssa A. at Sears Executive Offices and Sears Corporate.

False records that Sears Automotive and Alyssa A. at Sears Executive Offices have perpetrated include:

  • Per Stephanie, Sears Automotive and Bob Parr at Florida Mall stated in their report that we came into the auto center 5 days after I had tires put on stating that I was unhappy with the way the car rode. This is FALSE and can easily be proven. Bob Parr is completely aware that I told him when we drove off the lot the night Sears mounted our tires and lost our keys that a tire pressure light came on only several miles down the road. Within less than 36 hours, when we came out of the house Thursday morning to go to the grocery store the tire was completely FLAT. Sears sent Ace Wrecker Towing to tow my car to Sears so there is a VERIFIED record and credit card payment with Ace Wrecker and Bob Parr, and I signed the receipt for the towing on THAT DAY, the day after Sears mounted the tires which is ALSO THE DAY THAT SEARS LOST MY KEYS.
  • Sears Automotive at Florida Mall falsely stated that we refused to look through our purses for the keys. THIS IS COMPLETELY FALSE BECAUSE WE STOOD IN VIDEO CAMERA AREAS AND OPENED OUR PURSES SEVERAL TIMES particularly to Melanie to verify that WE DID NOT HAVE THE KEYS as well as the the deputy from the Orlando Sheriff’s Department that evening when a police report was filed regarding Sears Auto personnel losing or stealing our keys.
  • Alyssa A. falsified her records stating that she made “attempts” to contact me. I left numerous voice mail messages with her extension, to NO AVAIL and NO RETURN CALLS. Moreover, she states in her records that she offered me a $100 giftcard to Sears but that I refused. THIS IS FALSE. As Alyssa A. is part of the Social Media team at Sears Executive Offices she told me she would provide me with a a check for $200. I explained to her that I was in the process of getting an estimate from the dealer on replacement and would appreciate if she would table this until I had the estimate. When I got the estimate and telephoned her back with that estimate, I left a voice mail. Again, she NEVER returned my voice mail messages.
  • Please refer to the photographs which were taken the day of the incident and are posted since Stephanie, Alyssa, David Pagan and Bob Parr’s team at Sears Automotive at Florida Mall continue to lie and not properly investigate this.

All I was asking was what Alyssa at Sears Executive Offices had promised and that was that once I received an estimate from Toyota of Orlando for reimbursement for the keys that Sears lost that they would reimburse. Once I called Alyssa, she NEVER called me back. I never received ONE telephone call back from despite my numerous voice mail messages at Alyssa A., 888-266-4043, ext. 90. However, it seems that Alyssa apparently put in her records that she made several attempts and was unable to contact me, which would have not been the case as I had voice mail at that time and received all of her previous messages.

Stephanie became indignant when I questioned her and this entire process and how Sears representatives from Alyssa A. to her to District Manager David Pagan who automatically accept the lies of its auto center managers and employees who will not take responsibility for their actions.

Email response from Sears August 2, 2013

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Per Sears contact form online:

My Comments: Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I NEED to get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible. Thank you.

Sears response August 2, 2013:

Thank you for your recent correspondence to Sears! We apologize for the issues that we
have caused to you. It seems that we have put you through a lot for no good reason. To
better assist you with your request please contact our Auto NCR at 1-800-526-3682. They
are able to handle the situations that occur in the auto center and can better assist you
in getting these issues resolved.
Again, we apologize for the inconvenience that we may have cause to you. Please contact our Auto National Customer Relations line as soon as possible so we can further assist you in getting this issue resolved.
Thanks,
Jessica J.
Automotive Care Specialists
1-888-819-6963
web@customerservice.sears.com