Legal action against Sears advised

In view of:

• Sears Auto Center negligence at their Florida Mall in losing our keys and car remote,
• Sears Executive Offices ignoring their own documentation regarding the towing back to their facility of our vehicle within 36 hours of sending us on our way in a vehicle for which they mounted tires but failed to check the tire pressure, the tire subsequently going flat when we discovered it completely flat in the driveway June 6 a.m.
• Orange County Sheriff Office police report filed against Sears on June 4, 2013 regarding our lost or stolen keys
• estimate for replacement as requested by Alyssa A. in the Sears Executive Office
• Sears Tire and Auto Center at Florida Mall managers misrepresenting (aka lied about) the events that occurred on June 4, 2013 and June 6, 2013,
• “advice” of Joe Oakes for us to take legal action against Sears

and on the advice of legal counsel in the Orlando area, required courses of action are in order.

Tell your Sears horror story here

Due to such popular requests by so many of you who have been victimized, ripped off and lied to by Sears and Sears Auto Center, you can contribute your story here!

Author/Contributors: Post your story by tweeting jfreemanagain. We will invite you to post your story.

Sears Mechanics DO NOT HAVE TO BE CERTIFIED to Work on Your Car

It is quite interesting the secrets which are revealed that a corporation does not want customers to know when we had to spend three hours at Sears Auto Center at the Florida Mall in Orlando, Florida after their losing our keys to our vehicle on June 4, 2013, to which we still do not have our keys or restitution by Sears.

A pizza delivery boy stopped in to make a delivery of pizzas and an orange soda. He asked Carlos, one of the “mechanics,”

I was thinking of applying to work here. Do I need my certification to be a mechanic”?

Carlos answered, “No.” !!!

Sears Automotive tries to charge you for work they don’t do!

More dissatisfied Sears Auto customers – from consumerist.com:

Here’s a story that illustrates how important it is to ask for documentation. Reader Jarome had already handed over his credit card to pay for an alignment on his car when he learned that the work hadn’t even been done:

I’ve been an avid reader of Consumerist for quite some time. Reading the good/bad experiences other readers had and the shortcomings of some companies is an eye opener. Unfortunately, my recent experience at a nearby Sears Automotive Department is worth mentioning. I’ve noticed my car would pull to the left while driving on a straight road. My initial thought was to get the wheels aligned. I decided to have it done at Sears.

I walked in on Saturday January 19th and explained the problem I was experiencing with my car. The gentleman at the front desk agreed that an alignment should be done. He took my information, as well as the cars information and verified with the mechanic because he said some BMW’s (I drive a ’95 525i) are more difficult to align then others. I drove my car into the garage and parked it from the third space from the far left. It was 10:30AM and I was told it would take approximately an hour to complete.

Read the full story at:

http://consumerist.com/2008/01/22/sears-automotive-tries-to-charge-you-for-work-they-didnt-do/

Response to comment by @searscares

Thursday, August 8, 2013, 1:23 pm

This is my response to the @searscares comment to this online journal.

To Edwin C. Social Media Moderator at @searscares

• Please note that the case manager may have notated her/his case that they attempted to contact me, but they did not. Despite the fact that I contacted Alyssa A. every 3-5 days, left voice mail messages at her telephone 888-266-4043, ext. 90, I never received a return call. At that telephone number, I had VOICE MAIL in which she could have left a message. I never received any messages from her after June 12, 2013 despite my persisting in leaving her voice mail messages.
• Alyssa A. never emailed me at any email address when she said she attempted to but could not reach me via telephone.
• Please note that no “case manager” ever contacted me via my email address. I have not ever received even one email from anyone at Sears aside from an email stating the case number and then almost simultaneously that the “case was closed.”

Comment received 08/08/2103 12:26 pm

We apologize for the problems encountered at the auto center. We have reached out to you via Twitter and the case manager has attempted to contact you via phone with no sucess. We also noticed that they have attempted to communicate with you via your email address. We’ll prodide this information to your case manager for attention.Thank you
Edwin C.
Social Media Moderator
Sears Social Media Support

Sears Auto Florida Mall Store and Managers Lie in Investigation

Tuesday, August 6, 2013, approx. 8:30 pm

When Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405, she reads notes that she was forwarded on the “investigation” and case regarding Sears Auto Center at Florida Mall losing our key remote and house keys June 4, 2013. She tells me that Sears Auto Center managers recorded in the investigation that we came back to the center a week after June 4, 2013 stating that we were unhappy about how the car rode after they mounted the tires.

This is a blatant lie by Sears Auto Center managers and loss prevention manager Joe Oakes, which lie and negligence by same can easily be proven with SIGNED Sears documentation by myself AND BOB PARR SERVICE MANAGER on Thursday, June 6, 2013.

We did not come back to the center a week after June 4 unhappy about how the car rode. WE WERE TOWED TO THE SEARS AUTO CENTER ON THURSDAY, JUNE 6, 2013, approximately 36 hours after Sears mounted the tires, the left front tire COMPLETELY FLAT. Photographs of the car are documented throughout this journal. Auto Wrecker (photographs provided as well) was enlisted by Bob Parr to tow our vehicle back to their service center on June 6, 2013.

Here are the details proving Sears Auto Center managers are covering the facts to hide their negligent actions. Photographs are posted herein this journal as well:

• On June 4, 2013, my daughters and I, as well as several Sears employees spent three hours searching all over the Sears garage, parking lot, garbage cans, including my daughters and I walking with Bob Parr through mechanic stations and throughout the maintenance bay.
• On June 6, 2013, when we were going to leave our home and found that the front left tire, which Sears had just mounted less than 36 hours previously, was FLAT, Bob Parr, Service Supervisor, sent a tow truck. Auto Wrecker (photos provided) towed the car to Sears. THERE IS A SIGNED AND PAID RECEIPT BY BOB PARR ON FILE WITH SEARS AS I SIGNED THAT RECEIPT AS WELL. This is another document PROVING that Sears managers, who wrote in this case that we came into the center a week after the tires were mounted saying we were unhappy with how the car rode after Sears mounted the tires, as Stephanie read from the report to me on the evening of August 6, 2013, are LYING to cover their persistent negligence in this matter. The documentation proving Sears managers falsified their reporting of this investigation is available certainly from Sears Auto Center at Florida Mall and was SIGNED BY SERVICE MANAGER BOB PARR and myself.

Telephone call from Stephanie at Sears Automotive

August 6, 2013, 8:30 pm

Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405

Per Stephanie as per District Manager Auto Center David Pagan – david.pagan@searshc.com, Stephanie read to me what the Sears Auto Center and Bob Parr stated in their files. 90% of what she told me was in the report Bob Parr and Sears Automotive falsified to cover their negligence in losing my keys.

I was stunned as she continued to read the falsehoods recorded by Sears Automotive at Florida Mall and Bob Parr’s team are unparalleled in the history of my dealings with any business.

But the lies do not stop with Sears Automotive Center at Florida Mall. They continue through to Alyssa A. at Sears Executive Offices and Sears Corporate.

False records that Sears Automotive and Alyssa A. at Sears Executive Offices have perpetrated include:

• Per Stephanie, Sears Automotive and Bob Parr at Florida Mall stated in their report that we came into the auto center 5 days after I had tires put on stating that I was unhappy with the way the car rode. This is FALSE and can easily be proven. Bob Parr is completely aware that I told him when we drove off the lot the night Sears mounted our tires and lost our keys that a tire pressure light came on only several miles down the road. Within less than 36 hours, when we came out of the house Thursday morning to go to the grocery store the tire was completely FLAT. Sears sent Ace Wrecker Towing to tow my car to Sears so there is a VERIFIED record and credit card payment with Ace Wrecker and Bob Parr, and I signed the receipt for the towing on THAT DAY, the day after Sears mounted the tires which is ALSO THE DAY THAT SEARS LOST MY KEYS.
• Sears Automotive at Florida Mall falsely stated that we refused to look through our purses for the keys. THIS IS COMPLETELY FALSE BECAUSE WE STOOD IN VIDEO CAMERA AREAS AND OPENED OUR PURSES SEVERAL TIMES particularly to Melanie to verify that WE DID NOT HAVE THE KEYS as well as the the deputy from the Orlando Sheriff’s Department that evening when a police report was filed regarding Sears Auto personnel losing or stealing our keys.
• Alyssa A. falsified her records stating that she made “attempts” to contact me. I left numerous voice mail messages with her extension, to NO AVAIL and NO RETURN CALLS. Moreover, she states in her records that she offered me a $100 giftcard to Sears but that I refused. THIS IS FALSE. As Alyssa A. is part of the Social Media team at Sears Executive Offices she told me she would provide me with a a check for $200. I explained to her that I was in the process of getting an estimate from the dealer on replacement and would appreciate if she would table this until I had the estimate. When I got the estimate and telephoned her back with that estimate, I left a voice mail. Again, she NEVER returned my voice mail messages.
• Please refer to the photographs which were taken the day of the incident and are posted since Stephanie, Alyssa, David Pagan and Bob Parr’s team at Sears Automotive at Florida Mall continue to lie and not properly investigate this.

All I was asking was what Alyssa at Sears Executive Offices had promised and that was that once I received an estimate from Toyota of Orlando for reimbursement for the keys that Sears lost that they would reimburse. Once I called Alyssa, she NEVER called me back. I never received ONE telephone call back from despite my numerous voice mail messages at Alyssa A., 888-266-4043, ext. 90. However, it seems that Alyssa apparently put in her records that she made several attempts and was unable to contact me, which would have not been the case as I had voice mail at that time and received all of her previous messages.

Stephanie became indignant when I questioned her and this entire process and how Sears representatives from Alyssa A. to her to District Manager David Pagan who automatically accept the lies of its auto center managers and employees who will not take responsibility for their actions.

Telephone call with Stephanie at Sears Automotive

August 5, 2013, 1:30 pm

Telephone call 1-800-526-3682

Stephanie Automotive Online 1-800-526-3682 Ext. 16405

Explained entire situation. She verified my information. She put me on hold to try to contact Alyssa A. – same message as I explained that I continuously get.

I gave her all of the information I have journaled – incidents, conversations, telephone calls, dates, times, as well as the estimate for the replacement of the items that Sears at Florida Mall lost.

All I am asking is the reimbursement for the items that Sears lost, as was promised to me by Alyssa A.

Stephanie is going to talk with managers in effort to get this appropriately resolved. She stated she will definitely call me back before she leaves today at 7 pm with information regarding this situation.

Email response from Sears August 2, 2013

Per Sears contact form online:

My Comments: Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I NEED to get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible. Thank you.

Sears response August 2, 2013:

Thank you for your recent correspondence to Sears! We apologize for the issues that we
have caused to you. It seems that we have put you through a lot for no good reason. To
better assist you with your request please contact our Auto NCR at 1-800-526-3682. They
are able to handle the situations that occur in the auto center and can better assist you
in getting these issues resolved.
Again, we apologize for the inconvenience that we may have cause to you. Please contact our Auto National Customer Relations line as soon as possible so we can further assist you in getting this issue resolved.
Thanks,
Jessica J.
Automotive Care Specialists
1-888-819-6963
web@customerservice.sears.com

August 1 and still no action by Sears on my lost keys and remote

Sears Customer Relations Hotline:
1-800-549-4505

Per 8/1 Nikeya:

shc@customerservice.sears.com

Sears National Customer Relations
3333 Beverly Road
Mail Stop RR
Hoffman Estates, IL 60179

8/1/13

Contact with Sears.com:
Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I must get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible.

What I had to do today, again:

• I send contact as above and email complaint to Sears.com via their online form
• Tweet Sears re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now. T
• Tweet searscares re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now!