Sears Auto Center Crooked Policies

• Sears Auto Centers mechanics do NOT have to be certified to work on your vehicle.
• Sears Auto LOST or stole our keys.
• Sears Auto Florida Mall allowed us to walk through their maintenance bay and service areas unescorted in three-hour search for our keys that their employees stole or misplaced.
• They mounted a tire that went FLAT on the way home because it is not their policy to check tire pressure when mounting tires you did not buy from Sears.
• Sears puts customers in harm’s way.
• Sears employees lied in their one-side investigation.
• Still fighting with corporate about promised reimbursement by Alyssa A.
• Manager at Sears Tire and Auto Florida Mall LIED on reports despite a formal police report filed with Orlando Sheriff date they lost the keys.
• Next steps: Ripoff Report, Orlando Sentinel, Action News and Florida State Attorney General Pam Bondi, legal battles.

Reply to email from Sears Customer Solutions

To whom it may concern:
Please note that this should NOT BE CLOSED for the reasons:
1. The key fob and keys from my house were lost or stolen while in the care of Sears Auto Center Florida Mall.
2. An investigation is in process at this time.
3. A formal police complaint is on file with the Orlando Police Department.
As I have already had to reiterate details of the event more than thwice, the best mode to make the details attainable by concerned parties is at the following URL:
http://www.floridanightmares.wordpress.com
I am awaiting a supervisor call back documented at record number 25049.

On Wed, June 5, 2013 2:03 pm, Sears Customer Solutions wrote:

> Thank you for contacting Sears Holdings Corporation’s Customer
> Solutions Department. We appreciate the opportunity to assist you. The
> requested receipt information is attached or copied below. If you have any
> questions, please reply to this email.
>
> _____
>
> Thank you for contacting Sears Holdings Corporation and allowing us the
> opportunity to address your concern regarding your recent experience. We
> sincerely apologize for the inconvenience you have experienced and we
> appreciate the opportunity to assist you.
>
> Please be advised your issue has been addressed and case 6444585 has
> been closed.  If you have any further questions, please feel free to
> contact us by replying to this email or via phone.
>
> Thank you,
> Sears Holdings Retail Customer Care
> Phone: 1-800-549-4505
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST
> Thank you,
> Customer Solutions Department
> Phone: 1-800-479-6351
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST